All orders will be Processed within 48 hours

All orders are generally shipped within 3-5 days after order is recieved. If there is a question about your order please email: infopurplehippo@yahoo.com.

If your order has shipped, there is no way to add another item. You will need to place a new order with the additional item(s) you desire.

No. Once an order is processed we are unable to redirect it to a different address.

Your personal security is incredibly important to us. We use the latest encryption technology to store and transmit your personal and credit card information. The URL address in the navigation bar at the top of the site will always start with “https” on the Purple Hippo page.

You can safely and securely store your information with us to save time during future online shopping visits.

You will be sent a email confirmation with details about your order once it is placed with us.

You can return a product within 30 days of purchase, as long as it’s still good as new, with all the original tags are still attached for a full refund. Unfortunately we may not be able to accept returned goods if they are not received in less than new condition.

Return shipping costs are borne by the sender and are deducted from the value refunded. Returns from the UK and US are £/$5.95. For international returns, the sender pays shipping costs of £15.95.

To arrange your return just go to our  returns site and enter your order number and email address. We'll give you a returns label to stick on the package (if one is not already included in your shipment). It's best to use the same packaging it came in, to protect the bag really well. Please enter the tracking number when prompted in the portal, this allows your return to be promptly processed.

For returns, we work with UPS in the US and with DHL everywhere else. The process is straightforward and we are here to help with any questions that you have along the way. Refunds are credited back to the original purchaser’s credit card. Please note, we aim to refund you within 14 days of having received the returned item.

If you would like to exchange something, please return the item you don't want and place a new order for the item you do want.

Any questions, please reach out to us at infopurplehippo@yahoo.com